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The emergency care system is one that is misunderstood and misused by many. Many socioeconomic factors effect the ability of
patients to receive the medical care they need, and often use the emergency department(ED) as their care provider.
Learn the different components of this very complex system. Understand the rights and responsibilities of staff and patients.
What is expected from the ED and what limitations exist?
EMTALA: Emergency Treatment and Active Labor Act. Violations can cost hospitals and private practitioners dearly.
Learn what is and is not a violation of this governmental regulation
Triage: The gateway to the emergency department, and a high liability area. Learn what is necessary to keep this
area flowing. Whether a 3 or 5 level system, understanding the principles and pitfalls will lead to better patient care, and
decreased liability.
Documentation: Documentation issues are a major component of the litigation process. Nurses and medical professionals
are focused on the care of the patient and frequently omit needed information. Keeping yourself out of court:
Learn what you do and don't need to document.
Violence in the workplace: Emergency departments are vulnerable to violent acts from patients and visitors, but it doesn't stop there.
Understanding and addressing Horizontal Violence enhances teamwork and can improve staff retention.
HQI: Streamlining processes is an important component of maintaining practice standards. Door to PCI, antibiotics for pneumonia
patients within 4 hours of arrival, ASA and beta blockers for AMI are just a few of the areas where improving practice can
gain money for your facility. Learn more by contacting us for a presentation, just click on the link above.
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